The Motion Sensor will only Trigger if it has not sensed any movement for 60 Sec.
If you wave your hand over the Sensor, it will only trigger on the 1st Motion it senses (If no Motion has been sensed for 60 Sec). The 2nd Motion Trigger will only occur if the Motion Sensor has not sensed motion for 60 Sec
Smart Tech light bulbs require 220V to be able to connect to the Wi-Fi signal. Leave the ON/OFF Light switch in the ON position and control the light bulb with the Connex Connect App or your Voice
When you have a Power Failure and the Power is restored. All the devices will reconnect to your Wi-Fi when the signal is restored. The Light Bulbs will reconnect in the ON state and the Power Plugs will reconnect in the OFF state
CONNECTING YOUR DEVICE
- Make sure that indicator light or light quickly flash;
- Phone has connected to Wi-Fi router and been able to connect to Internet;
- Tap “Add device” in app and enter correct Wi-Fi password. Touch to search device around;
- In the device list, select and add the device.
- Make sure that indicator light quickly flashes or light slowly flashes;
- Tap “Add device” in App and then “AP mode” in the top right corner. Connect to device hotspot first and then Wi-Fi.
- Tap “Next” to add device
- When adding device for the first time, it requires that device and phone need to be under the same network environment. After successfully adding device, you can remote control device with 2G 3G 4G network
A Scenario or Automation can be setup in the SMART Screen
A Scenario requires a Human Interaction to Execute
An Automation will Trigger on a set Date, Time, Action
APP Related problems
This may happen on lights that have no switch button (not a smart switch and no scene linkage at home). If the device needs to connect to the network, it is necessary to ensure that the physical switch of the lamp is open, and then the lamp can be controlled with the App. However, when it is powered off, the lights and the App will lose connection, so the light turns into an ordinary device. When the power is reconnected, if the light’s physical switch has been turned “on” before, then the light will turn on automatically.
Please set the countdown timer at 0 hours and 0 minutes to cancel the countdown.
Please go to the App – “Me”, click on your profile picture to enter into the basic information page. At “Temperature unit”, choose the unit you need. After changing, the scene and others will perform and show the temperature in the unit you chose.
You may find the undefined-xxxx in the Wi-Fi list, or other similar hotspots to connect.
Open App, go to “Profile” > “Device Sharing” > “Sharings Sent”, tap “Add Sharing”, then you can share the device with the added family members.
Open App, go to “Profile” > “Device Sharing” > “Sharings Received”, then you can find the devices shared by other users. It also allows to add remarks to users or delete certain sharings by long pressing or swiping left.
This error is caused by a failure to setup a secure SSL256 channel to transmit the encrypted Video.
This is usually caused by the WiFi signal dropping when the device and Cloud are trying to communicate. It is normally corrected when you select the Retry option and a secure channel is achieved
The Connex Connect APP is a Mobile APP and therefore only works on Android and iOS platform
If you load an Android Emulator software program like “BlueStacks” you will be able to run the Android version on your PC or Mac
Connex Connect is a Mobile Platform, so you cannot view Multiple Cameras on one Screen
Please add the device into the App, and go to the Settings page. Select the “…” button on the top right, you will see “Supported Third-party Control”, click the icon to find the quick guide for using third party control.
Please check the user manual of the third party control device app and see if this voice command is recognized accurately.
Down Load the Google Home App
1)Open Google Home App and go to “Home Control”
2)Tap”+” on the right conner and find “Smart Life” on the list;
3)Sign in your Smart Life account;
4)”Link Now” and “Authorise”
Amazon Alexa and the Tuya smart Skill work together to help you control home appliance nice and easy.
You can simply ask Alexa to turn on, turn off or dim the light.
There’s no need to go to the switch to adjust you home light – just talk to Alexa on your Amazon Echo, Echo Dot, Amazon Tap or Echo Show.
Connect Alexa to your Tuya Smart products in a few simple steps:
(1). Download our “Connex Connect” app in android or ios app market;
(2). Register account in our “Connex Connect” app;
(3). Connect a “Connex Connect” Smart Tech device;
(4). Configure these devices in our “Connex Connect” app and change appropriate name for your devices which will be used in “Tuya Smart” skills;
(5). Download Amazon “Alexa” app from android,ios or Amazon app market;
(6). Configure Echo with “Alexa” app;
(7). Search “Tuya Smart” skill from the “Alexa” app skills category;
(8). Click Enable skill of “Tuya Smart”, and you’ll be navigated to Connex Connect login page;
(9). Input your Connex Connect account username and password, you’ll be redirect to the success page;
(10). Now the setup is finished.
You can enjoy the voice control on your home devices like these:
“Alexa,discover my devices.”
“Alexa,turn on the bedroom light.”
“Alexa,turn off the bedroom light.”
“Alexa,set the bedroom light to 50%.”
“Alexa,brighten the bedroom light to 50%.”
“Alexa,dim the bedroom light to 50%.”
“Alexa, set bedroom light to green.”
“Alexa, set bedroom light to cool white.”
Apple will release iOS 13 in September 2019. iOS 13 has restrictions on Wi-Fi and Bluetooth permissions, which may affect your app’s network connection experience.
To guarantee user experience, we will assist you in making preparations.
The following describes how to resolve app-related issues that may occur in iOS 13.
Issue 1: During Wi-Fi device network connection, the Wi-Fi name entered is incorrect. On the network connection screen, WLAN or Wi-Fi is specified automatically or the Wi-Fi name is left blank.
Solution to Issue 1
- Step1:Tap Settings, and tap Privacy, then open Location Services.
2.Step2:Tap Settings, locate and tap the app, tap Location, and select While Using the App, as shown in the following figures. The app can then obtain the correct Wi-Fi name.
Issue 2: The following issues may occur when you use a Bluetooth product:
- “Enable Bluetooth” is displayed during device pairing.
- After the operating system is upgraded to iOS 13, the Bluetooth device goes offline and become unavailable.
Solution to Issue 2
- Step 1: Enable Bluetooth.
- Step 2: Tap Settings，locate and tap the app, and enable Bluetooth, as shown in the following figures. You can then use the Bluetooth device.
IFTTT will no longer be supported from the 26 May 2020
Dear user, we will stop the access to IFTTT from 26th May 2020. We recommend the ‘Automation’ and ‘Tap to Run’ by clicking ‘Smart’ in the App to achieve similar functions. We apologize if there’s any inconvenience. Thanks for your understanding
With no power on the Camera, it will not record and Video
As long as the Camera has power, it will continue to record Video footage onto the SD Card
To ensure that your Video footage is recoded and stored properly, a Class 10 SD is card is recommended
The Average storage required for 1 Minute of Video is 37 Mbytes for 720P Camera and 72 Mbytes for 1080P Camera
Eg (4Gb Memory Card / 37 Mbytes per Minute = 865 Minutes
865 Minutes / 60 Minutes = 14.5 Hrs of continuous Recording)
Turn the light switch On and OFF 3 Times in 5 Seconds and wait and the Bulb will start to flash 3 times a second. (Pairing Mode)
The Infrared feature is automatically switched on as soon as the Light Levels drop below the required levels for the Camera to operate, this is a built in feature of the Camera and cannot be turned off
The Camera Infrared LEDS have a range of approx. 10 Meters
(The Infrared LED light does not pass through glass, so you cannot see through a window at night)